Additional Shipping Policies

Customs Duties and Import VAT

Your package may be subject to customs tax and VAT (Value Added Tax) once it arrives in your country. Fashionable Flash predominately ships products from Hong Kong, which is a free port. Because there is no sale tax imposed by the Hong Kong government, customers will not pay any tax when shopping from us generally. As per our recent data, only less than 1% of the package shipped were opened and checked by customs.

Customers are responsible to pay for the taxes if import taxes are charged. Although the possibility to have import taxes is close to zero, we strongly suggest that you become familiar with your import policy before you complete your purchase. When ordering from Fashionable Flash, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Clearance Fees

Couriers handling EMS packages may charge you a clearance fees for processing your order through the customs office and it is your responsibility to complete the payment in order to receive it.

Undeliverable Packages

Sometimes, packages are returned to us by the post service as undeliverable, which means either the shipping address was incorrect, attempts by the local post office/courier to deliver the package failed, the package was unclaimed, the recipient did not pay customs tax, or the package was refused by the recipient.

We refund only the item price subtotal when an order is returned to us as undeliverable.Items that have been returned to us as undeliverable will be restocked immediately and we are not able to ship them again. If you would still like to purchase the items, please place your order online again.

We send shipping confirmation e-mails upon shipping orders. It mentions the span of time estimated for delivery. If you do not receive your package within the span of time, please call your local depot/post office to see if they might be holding the package for you. In case you are absent at the time of delivery, the package may be taken back to the depot/post office until you claim it. Sometimes a note with contact information will be left in your absence, but occasionally the postal service/courier may simply repeat attempts to deliver the package without leaving any note to make you aware that attempts have been made.